Question 1

What items are not allowed on the equipment?

Accepted Answer

To maintain our equipment's great condition, certain items are not permitted within our bounce houses.

This includes face paint, shoes, sharp objects, chalk, slime, crayons, markers, food, drinks, confetti, and smoke bombs. Essentially, if it's something you wouldn't want on your walls, we kindly request it to be kept out of our bounce houses. We prioritize preserving the integrity of our equipment, ensuring that it stays in optimal condition for the enjoyment of all our valued clients.

Question 2

How should I prepare for the rental?

Accepted Answer

To ensure a smooth and enjoyable experience, please keep the following points in mind:

1. Prepare the space: Prior to the bounce house setup, ensure the designated area is clear of toys, patio furniture, or any other items that may obstruct the setup.

2. Review safety guidelines: Before the rental, we will provide you with a set of safety guidelines. It's important for you and your guests to familiarize yourselves with these guidelines before the celebration begins.

3. Confirm permissions: If you plan to use a public space or park, it may be necessary to obtain permission or a permit for the setup. Make sure to sort out any required permissions in advance.

4. Maintain cleanliness: For everyone's safety and enjoyment, please ensure that the area where the bounce house will be placed is clean and free from pet waste or debris.

5. Disable sprinklers: To prevent any accidental slipping or sliding, kindly turn off any sprinkler systems in the vicinity.

6. Stay alert for updates: We will send you a text message when our team is approximately 30 minutes away. Please keep an eye out for this notification.

7. Ensure there is sufficient space for our team to work and access to electricity if needed. Also, the space must be a leveled ground (no hills or humps!).

That's all! We are thrilled to be a part of your event and look forward to helping make it a fantastic experience for everyone involved.

Question 3

How do you clean your equipment?

Accepted Answer

We prioritize sanitation and safety. To create a clean and safe environment, we vacuum and use hospital-grade disinfectants to sanitize our equipment before each rental.

This reflects our commitment to your well-being. We follow strict protocols to maintain our equipment's quality and ensure optimal functionality. When you rent from us, you can trust that you'll receive top-notch, thoroughly cleaned equipment. Your satisfaction and safety are our utmost priorities.

Question 4

What is the weight limit?

Accepted Answer

For your safety and enjoyment, our bounce houses have specific weight limits that range between 600 - 800 lbs, depending on the design.

The weight limit for each bounce house is stated in its product description.

Question 5

Do you require a deposit?

Accepted Answer

Yes, a 25% deposit is required in order to reserve your booking. The deposit is applied towards the total of your rental.  The remainder of your rental cost must be paid prior to one day before your event date in order for us to bring the rented equipment.

Question 6

What forms of payment do you accept?

Accepted Answer

We accept payments made with credit and debit cards, as well as cash. We also accept payments through Venmo, CashApp, Apple Pay, and PayPal.

If paying by cash, please have exact change as our delivery crew does not carry cash. Payment in full is due at the time of your rental delivery.

Question 7

Do you provide balloons?

Accepted Answer

We currently do not offer balloon services for events. All rental prices on our website do not include balloon decorations. However, we have excellent connections with trusted vendors in the DMV area who specialize in balloon decor. If you're interested in high-quality balloon decorations for your event, simply inform us, and we will happily provide recommendations.

If you prefer a DIY approach, that works too. Our bounce houses are equipped with hooks, making it easy for you to install your own decorations.

Please remember that any decorations you install must be taken down prior to our team's arrival to pick up the bounce house.

Question 8

Cancellation Policy

Accepted Answer

We understand things change! We ask you to give as much notice as possible so we can accommodate other customers and reorganize our delivery crew.

If you cancel at least 14 days prior to your event, we will refund your 25% booking deposit.

If you cancel at least 7 days in advance, your deposit will be used towards a new booking that you can reschedule for up to one year from your original event date! If you need to reschedule more than once, a $50 inconvenience fee will be charged.

If we receive less than a 7 days notice, your deposit will not be refunded and we reserve the right to charge you in full for the rental.

CANCELLATION DUE TO INCLEMENT WEATHER (RAIN)
If it rains the day of your outdoor event,  your deposit will be used towards a new booking that you can reschedule for up to one year from your original event date.

Question 9

Damage Policy

Accepted Answer

While our main goal is to ensure everyone has a great time, it's important to be careful and safe to prevent any damages to the equipment.

If you happen to notice any damage to the bounce house while it's in your possession, please notify us immediately.

Depending on the extent of the damage, we may need to charge repair fees or replacement costs.

Examples of damage that may result in charges include:
Rips or tears in the bounce house material
Damage to the inflatable structure or framework
Damage to the blower unit or other equipment

While it's normal for the bounce house to accumulate dirt and debris during use, if damage is caused by negligence, we will have to take appropriate action.

For example, damage caused by allowing guests to use sharp objects or wearing shoes inside the bounce house is not acceptable.

We kindly ask for your cooperation in maintaining the bounce house in excellent condition.

This entails:
Stick to the recommended number of participants
Make sure participants are of similar age, size, and ability
Keep an eye on the bounce house to make sure everyone is playing safe and adhering to the bounce rules

By renting our bounce house, you accept responsibility for any damage that may occur during the rental period.

If you have any questions or concerns regarding our damage policy, please don't hesitate to reach out to us.

We are here to ensure you have an amazing and safe experience!

Frequently asked questions